Frequently Asked Questions

Choose an option below to get the answers to our most common questions.
Barbers
Clients

Barber FAQ

It’s simple! Ofroe connects barbers to their clients by posting the barber’s selected availability and giving the client the option to book any open time slots in the availability.

If you accidentally signed up as a barber, simply open the ‘Help’ tab in the Ofroe app or email us directly at help@ofroe.com. We’ll make sure to switch your account back to a client account.

Download the app and complete your barber application:

  • Set your recurring hours, breaks, peak times and any one-time events in the “My Schedule” tab in the Ofroe app. This will allow clients to view your availability.
  • Invite/refer your clients. Send a text, email, or dm to your clients through the “Referrals” tab in the Ofroe app. Invite them to download the app and start booking with you today.
  • Must be at least 18 years old
  • Must possess valid U.S. citizenship or proof of employment eligibility.
  • Must possess a valid barber’s license or certificate.
  • Must have access to a facility or space in a facility to provide services. Such facility should be in good operating condition, and meets the industry safety standards and state requirements.

Use of the Ofroe app is unique to each individual barber. It is not necessary for all barbers in the shop to download the app. We allow you to showcase yourself and build your personal brand in the Ofroe app.

However, if your barbershop is a commission based shop, our system allows shop owners to setup a “Shop Owner” account and view all schedules and bookings of every barber in the shop as well as collect a specified percentage commission rate for all bookings. To set this up properly, when applying to become an Ofroe barber select “Commission Based Shop” and enter the Shop Owner info. 

Also keep in mind that once you show the other barbers your success with Ofroe, make sure to refer them to get more out of the Ofroe app. The referral rewards program varies by location and other industry factors.

No. In fact, you don’t have to confirm any appointments. Your dashboard displays your next appointment and the ‘Appointments’ tab shows you all of your upcoming appointments.

Yes. As appointments are booked by your clients on the app, you are notified via push notifications and on your dashboard.

We’ve made the sign-up process and booking system so simple for your clients that they can sign-up, book an appointment, and pay for their appointment in less than 3 minutes. In order for the Ofroe app to operate efficiently and to avoid any scheduling conflicts, all appointments should be booked through the Ofroe app. Alternately, if for some reason the client is unable to book an appointment through the app, you can create a ‘one-time event’ for that specific time slot.

Yes. Simply send an email to help@ofroe.com and we’ll provide you with a promotional kit.

Yes, but if you refer a client or if a client marks you as their default barber, then they can easily rebook with you without viewing or searching through other barbers.

Yes. We created a standard list of services that include default prices and estimated time of those services (see below). Clients can choose multiple services for one booking.

ServiceDefault Time (mins)Default Price
Ofroe Signature Package (includes Regular Haircut, Hot Towel Shave, Shampoo Wash, Blow Dry, Head & Shoulder Massage)7560
Men’s Haircut (Regular)3020
Men’s Haircut w/ Beard4525
Taper Haircut & Lineup3015
Children’s Haircut (under 8 yrs)3015
Senior Citizen Haircut (65+)3015
U.S. Military/Armed Forces Haircut3015
Beard & Mustache Shave3015
Beard Lineup1510
Custom Design Haircut4540
Eyebrows1510
Hair Wash & Dry1510
Hot Towel Shave3020
Head Massage1510
Beard Coloring3010
Facial4560
Hair Color90100
Blow Out4540
Full Highlights90100
Partial Highlights6080
Women’s Haircut + Style6060

*Prices and appointment duration may vary depending on your own preferences — these options can be changed accordingly.

In cases of emergency or if you are running behind schedule and you need to cancel an appointment, simply go to the appointment you want to cancel, swipe left on the appointment, and click cancel. Your client will be notified of the cancellation and they will be issued a credit. Cancellations should be made ONLY in cases of emergency. Ofroe accounts with consistent cancellations will be flagged and may result in account suspension or deactivation.

Yes. Your clients are sent reminders about the upcoming appointment in the following time increments: 48 hours in advance, 24 hours in advance, 2 hours in advance, and 30 minutes in advance.

No. Our system ensures that only one client can book an appointment for each time slot.

Yes. Our scheduling system allows you to setup a weekly recurring schedule and add individual time slots or services (one-time events) to your schedule. You can setup as many one-time events as you like, but keep in mind that clients can only book you up to 90 days in advance.

Once you are approved to use the Ofroe app and you have set up your schedule, you can then invite your clients to the app. In order to invite your clients, open the ‘Referrals’ tab in the Ofroe app and select one of the following options: text, email, or direct message. Once selected, add your clients to your invite list and as easy as that, they’ll receive a referral link. Make sure your clients use your referral link or code to sign-up so you receive credit and get paid for referring them.

Clients pay you through the Ofroe app at the time of the booking. We do this to confirm the availability of the payment. For instance, in cases where the client cancels or doesn’t show up for the appointment, you still get paid because of the payment confirmation in the booking process. It is also an added bonus to not have to worry about carrying around a wad of cash and conveniently consolidate your earnings in your phone.

To get paid, simply open your “Payment Info” tab and fill out the form. Once you have entered your banking and debit card info, you can cash out instantly through the “Earnings” tab, or wait for the automated weekly direct deposit.

There are two options to get paid. One is to wait every week for your automated direct deposit (which is every Wednesday), or you can cash out instantly anytime from the “Earnings” tab using the “Instant Pay” feature. There is a surcharge for using the “Instant Pay” feature.

When you initially setup your barber profile, you must choose a cancellation policy setting of 25%, 50%, 75%, or 100%. The default setting is set to 50%. Each percentage represents how much of the total cost of the booking you will receive for a cancellation. You can change this setting anytime under your profile settings. For more information, please read our Re-Scheduling, Cancellations, and No-Show Policy

Yes. Clients are encouraged to tip their barber through the app. They are given options to tip $5, $10, $15 or fill in any amount they prefer (maximum 100% of the booking).

We collect a standard booking fee at the time of booking from all clients that ranges from $1.50 to $2.50 depending on the services selected. We also collect a 10% commission for all services from barbers at the end of every appointment. These fees are used for credit card processing, incentives, payouts, and to ensure our app keeps running smoothly. For more information please read the Ofroe Terms of Use and Barber Addendum.

When you first set-up your profile, you will be prompted to choose a cancellation policy. After the initial sign-up process, you can manually change your cancellation policy under your profile settings in the app.

There are two scheduling modules in the app. One is a recurring weekly schedule and the other is designated for one-time events. Click on the ‘Recurring’ tab to set-up your regular work hours for the week, your breaks, days off and peak times with pricing variations. One-time events may be designated as a break, day off, peak time or irregular work hours. Once you save the event, it will only apply to that day or time-frame.

Peak times are a key feature of the Ofroe app. This feature allows barbers to be more profitable on busier days. For instance, if every Saturday morning you are significantly more busy and the wait times for clients are unbearable, adding peak times for these significantly busier times is the way to go. Simply setup certain hours at higher percentage rates and those price changes will reflect to your clients at the time of booking. Setting up peak times gives you the opportunity to make more money on your busier days, as well as help spread out your schedule.

We have provided a standard list of services that include over 90% of barbershop services. We also allow up to 5 custom services that can be setup in your profile settings. 

If you have any ideas or suggestions to add to the standard list of services, please email us at help@ofroe.com.

ServiceDefault Time (mins)Default Price
Ofroe Signature Package (includes Regular Haircut, Hot Towel Shave, Shampoo Wash, Blow Dry, Head & Shoulder Massage)7560
Men’s Haircut (Regular)3020
Men’s Haircut w/ Beard4525
Taper Haircut & Lineup3015
Children’s Haircut (under 8 yrs)3015
Senior Citizen Haircut (65+)3015
U.S. Military/Armed Forces Haircut3015
Beard & Mustache Shave3015
Beard Lineup1510
Custom Design Haircut4540
Eyebrows1510
Hair Wash & Dry1510
Hot Towel Shave3020
Head Massage1510
Beard Coloring3010
Facial4560
Hair Color90100
Blow Out4540
Full Highlights90100
Partial Highlights6080
Women’s Haircut + Style6060

*Prices and appointment duration may vary depending on your own preferences — these options can be changed accordingly.

If you receive more than the amount of $20,000 and you have conducted more than 200 transactions, you will receive a 1099-K form in advance for tax purposes. However, if you are in need of a detailed income report, you can reach out to us at help@ofroe.com and we will prepare an income report detailing all of your transactions processed through the app.

A 2.5% service fee applies to all ‘Instant Pay’ payouts made through the app.

Client FAQ

Yes, the app will be available for download on the iOS App Store and Android Play Store in April 2019.

Your data is stored securely on Amazon servers in the U.S.

We do not use emails or passwords to log you into the Ofroe app. Instead, we use your mobile phone number and send you a verification code. No need to remember emails or passwords. 
If you would like to change your email address or phone number, please contact our support team by opening the ‘Help’ tab in the Ofroe app or emailing us directly at help@ofroe.com.

If you would like to delete your account, please email our support team at help@ofroe.com.

If you accidentally signed up as a client and you would like to apply as a barber, simply reapply as a barber. Currently, our app only allows for each individual email address/phone number to sign up as a client or a barber, not both. We are planning to introduce a feature in the near future where barbers can use the app as a client as well.

Yes. At the end of each booking, you will be given the opportunity to rate and tip your barber. You must rate your barber before making your next booking. Tipping is optional but highly encouraged.

We are here to help resolve any issues that may arise from scheduling conflicts. If your barber is unable to see you at the original scheduled time (e,g, due to long wait times or other unusual circumstances), we ask that you inform us immediately and request a refund by simply clicking on the ‘Help’ tab in the Ofroe app or emailing us directly at help@ofroe.com. You may also request that the barber cancels your appointment so that you may be issued a credit.

Yes. By default, the Ofroe app is configured to send you reminders about your appointment in the following increments: 48 hours before the appointment, 24 hours before the appointment, 2 hours before the appointment, and 30 minutes before the appointment. These reminders are currently not customizable, but we are working on changing these settings to fit your preferences.

Yes, you can book an appointment for a friend or relative by making back-to-back appointments for your friend/relative and yourself on your app. Simply notify your barber by contacting outside of the app (e.g. personal contact information or the barbershop itself)

If you are unable to make it to your appointment you can re-schedule an appointment up to 3x within the same two week period from the original appointment date without incurring any fees.If the appointment is within 24 hours you will incur the barber’s cancellation fee. For more information, please read our Re-Scheduling, Cancellations, and No-Show Policy.

Yes. The Ofroe app is the only way to use Ofroe’s services.

There are no monthly fees or subscription costs.

You will be charged a service fee once you have booked an appointment. This fee covers operating costs incurred by Ofroe and varies depending on the type of appointment and services requested.

No. The Ofroe app aims to make the scheduling and communication process less time consuming. If you need to contact your barber, you must contact them outside of the app.

Yes. We encourage and incentivize our users to refer their friends, family and even their barber — if they are not already using Ofroe. To refer a friend or barber, simply open your ‘Referrals’ tab in the Ofroe app and send the designated link via text, email, or direct message.

  • Friend referral: Once your friend has completed their first appointment, you will see a credit in your account under the ‘Payment Info’ tab.
  • Barber referral: Once your barber has completed the reward criteria, you will see a credit in your account under the ‘Payment Info’ tab. For more information, please read our Referral and Rewards Program Policy.

After you locate your barber’s availability page or profile page in the Ofroe app, tap on the red heart icon in the top right corner. This icon will mark the barber as your default barber. The next time you open the search function, you can go directly to your barber’s page by clicking the red heart icon.

Only one barber can be set as your default barber, but you may select multiple barbers as your favorites. The ‘Default’ and ‘Favorites’ options allow you to easily access the barbers you previously booked appointments with for future appointments through the ‘Favorites’ tab in the app.

You can add or remove barbers from your ‘Favorites’ tab by tapping on the star icon on the barber’s availability or profile page in the top right corner. You can add or remove as many barbers as you like to your favorites. The barbers you add to your favorites will appear in your ‘Favorites’ tab, saving you time from searching for them in the future.

Cancelling an appointment is simple. Find the appointment you would like to cancel under the ‘My Appointments’ tab, look for the appointment you would like to cancel and swipe left over the appointment. After swiping left, click cancel. Keep in mind that you will incur a cancellation fee which is determined by your barber. Furthermore, if you are unable to make it to your appointment it is better to cancel an appointment than to incur the No-Show fee, which is 100% of the cost of the booking. For more information, please read our Re-Scheduling, Cancellations, and No-Show Policy

To reschedule an appointment, open the ‘My Appointments’ tab in the app and swipe left on the appointment you would like to reschedule. Then tap ‘Reschedule’ and select a new date and time. Your rescheduled appointment will be automatically displayed in your ‘My Appointments’ tab, which will also be automatically changed in your barber’s calendar. Appointments that are re-scheduled within 24 hrs of the appointment will incur a cancelletion fee. For more information, please read our Re-Scheduling, Cancellations, and No-Show Policy

With Ofroe, you have the option to book an appointment up to 90 days in advance.

Barbers, tired of clustered walk-ins?

Easily convert clients from walk-ins to appointments with the Ofroe Barber App and maximize your profits.

App Launching Soon

Ofroe, A Barber's Sharpest Tool! Set to launch April 2019.

Sign Up Today

Sign up for the Ofroe app to get special perks, promos, early access and much more.

Countdown to App Lauch

Days
Hours
Minutes
We've already launched!

Book your next haircut on Ofroe!

Stop avoiding your barber due to long wait times and inconvenience. Get the Ofroe Barber App today.

Ofroe Barber App Screenshots

Still not Convinced? Checkout the working screenshots of our app below!