Last Updated: January 20, 2019
This privacy notice discloses the privacy practices for Ofroe. This privacy notice applies solely to information collected by the Ofroe platform, except where stated otherwise.
Information We Collect
A. Information You Provide to Us
Registration Information. When you sign up for an Ofroe account, you give us your name, email address, and phone number. If you decide to sign up for Ofroe using your Facebook account, we will also get basic information from your Facebook profile like your name, gender, profile photo, and Facebook friends.
User Profile Information. When you join the Ofroe community, you can create an Ofroe Profile to share fun facts about yourself, and discover mutual friends and interests. Filling out a profile is optional, and you can share as little or as much as you want. Your name (and for Barbers, Profile photos) is always part of your Profile. Read more below about how you can control who sees your Profile.
Payment Method. When you add a credit card or payment method to your Ofroe account, a third party that handles payments for us will receive your card information. To keep your financial data secure, we do not store full credit card information on our servers.
Communications. If you contact us directly, we may receive additional information about you. For example, when you contact our Customer Support Team, we will receive your name, email address, phone number, the contents of a message or attachments that you may send to us, and other information you choose to provide.
Professional Application Information. If you decide to join our Ofroe Barber community, in addition to the basic registration information we ask you for your date of birth, physical address, Social Security number, identification information, place of employment information, appropriate certifications, and in some jurisdictions we may collect additional business licenses or permitting information. We share this information with our partners who help us by running background checks on Barbers to help protect the Ofroe community.
Payment Information. To make sure Barbers get paid, we keep information about Barbers’ bank routing numbers, tax information, and any other payment information provided by Professionals.
B. Information We Collect When You Use the Ofroe Platform
Location Information. Ofroe is all about connecting Barbers and Clients. To do this, we need to know where you are. When you open Ofroe on your mobile device, we receive your location. We may also collect the precise location of your device when the app is running in the foreground or background. If you label certain locations, such as “home” and “work,” we receive that information, too.
Your location information is necessary for things like matching Clients with nearby Barbers. Also, if the need ever arises, our Trust & Safety team may use and share location information to help protect the safety of Ofroe Users or a member of the public. If you give us permission through your device settings or Ofroe app, we may collect your location while the app is off to identify promotions or service updates in your area.
Device Information. Ofroe receives information from Users’ devices, including IP address, web browser type, mobile operating system version, phone carrier and manufacturer, application installations, device identifiers, mobile advertising identifiers, push notification tokens, and, if you register with your Facebook account, your Facebook identifier.
Usage Information. To help us understand how you use the Ofroe Platform and to help us improve it, we automatically receive information about your interactions with the Ofroe Platform, like the pages or other content you view, your actions within the Ofroe app, and the dates and times of your visits.
Call and Text Information. We work with a third party partner to facilitate phone calls and text messages between Clients and Barbers who have been connected for a booking. We receive information about these communications including the date and time of the call or SMS message, the parties’ phone numbers, and the content of any SMS messages. For security purposes, we may also monitor and/or record the contents of phone calls made on the Ofroe Platform, such as those between Clients and Barbers. You will be given notice that your call may be recorded, and by proceeding you agree to allow Ofroe to monitor and/or record your call.
User Feedback. At Ofroe, we want to make sure Users are always enjoying great experiences. Clients and Barbers may rate and review each other at the end of every booking. We receive information about ratings and reviews and, as we explain below, give Clients information about Barbers’ ratings and reviews and vice versa.
Information from Cookies and Similar Technologies. We collect information through the use of “cookies”, tracking pixels, and similar technologies to understand how you navigate through the Ofroe Platform and interact with Ofroe advertisements, to learn what content is popular, and to save your preferences. Cookies are small text files that web servers place on your device; they are designed to store basic information and to help websites and apps recognize your browser. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be accessed every time you use the Ofroe Platform. You should consult your web browser(s) to modify your cookie settings. Please note that if you delete or choose not to accept cookies from us, you may be missing out on certain features of the Ofroe Platform.
C. Information We Collect from Third Parties
Third Party Services. If you choose to register for Ofroe or otherwise link your Ofroe account with a third party’s service (such as Facebook), we may receive the same type of information we collect from you (described above) directly from those services.
Third Party Partners. We may receive additional information about you, such as demographic data, payment information, or fraud detection information, from third party partners and combine it with other information that we have about you.
Enterprise Programs. If your company, university, or organization participates in one of our enterprise programs such as Ofroe for Work, we may receive information about you, such as your email address, from your participating organization. We also may give your participating organization the opportunity to request a ride on your behalf, in which case they may provide us with your name, phone number, and the pickup and drop off location for your ride.
Background Information on Barbers. Ofroe works with third party partners to perform criminal background checks on Barbers, and we receive information from them such as publicly available information about a Barber’s criminal history.
How We Use the Information We Collect
We use the information we collect from all Users to:
- Connect Clients with Barbers;
- Provide, improve, expand, and promote the Ofroe Platform;
- Analyze how the Ofroe community uses the Ofroe Platform;
- Communicate with you, either directly or through one of our partners, including for marketing and promotional purposes;
- Personalize the Ofroe experience for you and your friends and contacts;
- Send you text messages and push notifications;
- Facilitate transactions and payments;
- Provide you with customer support;
- Find and prevent fraud; and
- Respond to trust and safety issues that may arise, including disputes between Clients and Barbers, and requests from government authorities.
Additionally, we use the information we collect from Barbers for the following purposes related to providing services on the Ofroe Platform:
- Sending emails and text messages to Barbers who have started the application process regarding the status of their application;
- Determining a Barber’s eligibility to operate on the Ofroe platform
- Notifying Barbers about demand, pricing and service updates; and
- Calculating and analyzing usage patterns for safety and insurance purposes.
How We Share the Information We Collect
A. Sharing Between Users
Sharing between Clients and Barbers. Clients and Barbers that have been matched for a booking are able to see basic information about each other, such as names, photo, ratings, and any information they have added to their Profiles. Clients and Barbers who connect their Ofroe accounts to Facebook will also be able to see their mutual Facebook friends. Clients’ ratings of Barbers are shared with Barbers on a weekly basis. In some cases we may de-identify the ratings and feedback, but we can’t rule out that a Barber may be able to identify the Client that provided the rating or feedback.
B. Sharing Between Ofroe and Third Parties
API and Integration Partners. If you connect to the Ofroe Platform through an integration with a third party service, we may share information about your use of the Ofroe Platform with that third party. We may share your information with our third party partners in order to receive additional information about you. We may also share your information with third party partners to create offers that may be of interest to you.
Third Party Services. The Ofroe Platform may allow you to connect with other websites, products, or services that we don’t have control over. If you use these services, we will provide the third party with information about you to allow them to provide the service to you. We can’t speak to the privacy practices of these third parties, and we encourage you to read their privacy policies before deciding whether to use their services.
Service Providers. We work with third party service providers to perform services on our behalf, and we may share your information with such service providers to help us provide the Ofroe Platform, including all of the things described in Sections above.
Enterprise Partners. If you participate in an enterprise program, we will provide your organization’s account holder with information about your use of the Ofroe Platform, including details such as date, time, charge, and locations.
Other Sharing. We may share your information with third parties in the following cases:
- While negotiating or in relation to a change of corporate control such as a restructuring, merger or sale of our assets;
- If a government authority requests information and we think disclosure is required or appropriate in order to comply with laws, regulations, or a legal process;
- With law enforcement officials, government authorities, or third parties if we think doing so is necessary to protect the rights, property, or safety of the Ofroe community, Ofroe, or the public;
- To comply with a legal requirement or process, including but not limited to, civil and criminal subpoenas, court orders or other compulsory disclosures.
- If you signed up for a promotion with another User’s referral or promotion code, with your referrer to let them know about your redemption of or qualification for the promotion;
- With our insurance partners to help determine and provide relevant coverage in the event of an incident;
- To provide information about the use of the Ofroe Platform to potential business partners in aggregated or de-identified form that can’t reasonably be used to identify you; and
- Whenever you consent to the sharing.
Email Subscriptions. You can always unsubscribe from our commercial or promotional emails but we will still send you transactional and relational emails about your account use of the Ofroe Platform.
Text Messages. You can opt out of receiving commercial or promotional text messages by texting the word STOP to 732-965-8464 from the mobile device receiving the messages. You may also opt out of receiving all texts from Ofroe (including transactional or relational messages) by texting the word STOPALL to 732-965-8464 from the mobile device receiving the messages, however, opting out of receiving all texts may impact your use of the Ofroe Platform. Barbers can also opt out of barber-specific messages by texting STOP in response to a barber SMS. To re-enable texts you can text START in response to an unsubscribe confirmation SMS.
Push Notifications. You can opt out of receiving push notifications through your device settings. Please note that opting out of receiving push notifications may impact your use of the Ofroe Platform (such as receiving a notification that your appointment is confirmed or cancelled).
Profile Information. While your name will always be shared with Barbers, you can delete any additional information that you added to your Profile at any time if you don’t want Barbers to see it. Clients will always be able to see Barbers’ names, rating, profile photos, and barbershop information.
Location Information. You can prevent your device from sharing location information at any time through your Device’s operating system settings.Client and Barber real-time location is not core to the Ofroe Platform and the Ofroe Platform can function without the use of location information.
Facebook Friends. You can control whether to enable or disable the Facebook mutual friends feature through your Facebook profile settings.
Data Security. We are committed to protecting the data of the Ofroe community. Even though we take reasonable precautions to protect your data, no security measures can be 100% secure, and we cannot guarantee the security of your data.
Children’s Privacy. Ofroe is not directed to children or minors under the age of majority, and we do not knowingly collect personal information from children under the age of 18. If we find out that a child under 18 has given us personal information, we will take steps to delete that information. If you believe that a child under the age of 18 has given us personal information, please contact us at our Help Desk.